WHAT IS THE BEST WAY TO RECEIVE INFORMATION ABOUT MOHEGAN SUN?

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To protect those who are most vulnerable to COVID-19, we recommend that anyone over the age of 65 or in a high-risk group please visit us at a later date when it is safer to do so. If you are visiting from out-of-state, please follow guidance from Connecticut's Travel Advisory before visiting Mohegan Sun. Thank you for playing it safe! The legal age for casino gambling in Connecticut is 21 years old. Mohegan Sun strongly enforces underage gambling regulations. Underage gamblers found on the gaming floor are subject to ejection and/or arrest. WHERE SHOULD I REDEEM MY 'COIN FREE' TICKETS FOR CASH?

The best way to obtain information about Mohegan Sun is to call 1.888.226.7711 to speak with one of our representatives who can answer questions and send you a brochure. You may also sign up for email updatesand follow us on Facebook, Twitter, and YouTube.

WHERE DO I GO FOR LOST AND FOUND?

Mohegan Sun’s Guest Assistance Center is open 24/7 and can be reached at 860.862.7455. Note: Lost & found items will be held for 15 days then donated to charity.

DO YOU HAVE WHEELCHAIRS?

Wheelchairs are available at any of our coat check locations. Coat checks are located at each of our three entrances. For motorized scooter rentals, please contact our Transportation Services Reservation Center at one of the following numbers:
Toll Free: 1.888.320.4577
Local: 860.862.8125

DOES MOHEGAN SUN HAVE A STOCK SYMBOL?

Mohegan Sun does not have a stock symbol. It is a private company.

DO YOU HAVE GIFT CARDS?

You can purchase gift cards online, at the Box Office located in the Spring Gateway or at any property retail outlet. Please call 860.862.8499 for more information.

DO YOU OFFER FAMILY ASSISTED RESTROOMS?

Mohegan Sun has three 'Family Assisted Restrooms' for guests with special needs. These restrooms are located outside Autumn Essentials, Kids Quest and next to SolToro Tequila Grill.

WHEN DID MOHEGAN SUN OPEN?

Mohegan Sun opened on October 12, 1996 as a spectacularly themed gaming and entertainment complex in southeastern Connecticut - the heart of the state's tourism offering. Although actual construction took less than a year to complete, the development project took nearly four years to conceive from start to finish.

WHERE IS THE PLANETARIUM DOME?

The world's largest, most spectacular planetarium dome bathes Casino of the Sky in an ever-changing display of sparkling constellations. It is located directly above Wombi Rock.

IS THERE A MINIMUM AGE TO VIEW THE PLANETARIUM DOME?

Our planetarium dome above Casino of the Sky is intended only for visitors 21 years of age and older. No one underage will be admitted, even if accompanied by an adult.

HOW TALL IS TAUGHANNICK FALLS?

Taughannick Falls is 55 feet high, thundering down from a fissure into a massive crystalline boulder.

WHAT ARE THE BUSIEST TIMES OF THE YEAR AT MOHEGAN SUN?

Occupancies are usually highest in July and August.

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WHAT ARE THE AGE RESTRICTIONS AT MOHEGAN SUN'S RESTAURANTS?

Anyone under the age of 21 must be accompanied by a parent or legal guardian in any restaurant that serves alcohol. A legal guardian is a spouse or other adult that has the legal responsibility for a minor.

WHAT INTERNET BROWSERS DO YOU RECOMMEND?

The Mohegan Sun website is best viewed using FireFox version 45.x or later, Chrome version 48.x or later, Edge version 13.x or higher or Internet Explorer version 11.x or later. The website also supports Safari version 8.x or later on a Mac and the native browser, Safari on an iPad 3 or later running iOS9 or later.

The Mohegan Tribal Council has and will continue investing resources, partnering with global health
and safety experts, and exceeding state and federal safety
guidelines in order to protect our Tribal citizens, our 20,000 employees, and all
visitors to our reservation.

Leadership from the Mohegan Tribe and Mohegan Sun have been working around the clock to put proven, science-based safety procedures in place to protect you while you’re back at play. These preparations are based on our experience and expertise across our nine global destinations that attract 25 million visitors in six states and three countries.

So many families depend on Mohegan Sun reopening. We feel it’s our responsibility to make sure that our local small business partners and their staff survive this economic crisis and have access to income and health care—we won’t sleep soundly until they can. So we’ve put all of our resources into safely restarting our section of the economy.

• Health and safety procedures, including cleaning and physical distancing, will be strictly followed both in front-of-house and back-of-house areas
• Masks will be required for guests and masks and gloves are mandatory for team members
• Disposable masks offered at no charge for all visitors
• Team members have required training on personal safety measures to keep themselves and our guests healthy
• Our plan includes higher staffing levels, including security personnel on the gaming floor, to enforce compliance with our plan requirements, including no congregating to assure physical distancing. Further, adherence to our plan will be monitored through our surveillance cameras

• Provide non-invasive temperature checks and ensure that any visitor or team member with a temperature of 99.9 is re-screened
• Require a pre-screening questionnaire (prepared by the Mohegan Health Department in consultation with its Chief Medical Director) to visitors to determine whether they are at higher risk
• Advise those over the age of 65 or with high-risk conditions to not visit Mohegan Sun at this time. This advisory will be on our electronic signage throughout the property.
• Prohibit busses from dropping off visitors, including those busses from within Connecticut
• Cease all advertising to New York and Massachusetts

• Engineer state-of-the-art our ventilation systems to be set to 100% outside air and 100% exhaust air in order to achieve the highest possible air exchange rate inside of all areas of our property, and make certain that all air handlers and duct work throughout the complex have been completely fogged with disinfectant
• Require active decontamination by fogging of every room after guest check-out in addition to our thorough disinfecting measures during room turnover
• Ensure that hand sanitizer stations will be easily accessible through the entire property
• Make hand sanitizer stations available for all table games for use during play
• Provide disinfecting wipes throughout the gaming floor, and guests will be encouraged to wipe down slot machines, chairs and rails before play

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• Turn off every other slot machine, and in certain areas two slot machines will be turned off, leaving the third available
• Change seating at table games to allow for safe distances between players
• Install temporary plexiglass will be placed at transactional locations
• Display signs on elevators will encourage guests and team members to practice physical distancing (including a recommended limit of four riders per car)
• Close every other sink and urinal in all restrooms will be available for use

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• Ban smoking indoors during initial opening period; Guests will be able to smoke in approved outdoor smoking areas
• Offer guest seating in dining room areas within a restaurant, will offer guest seating in patio areas for dining
• Adhere to the current max gathering numbers set forth by the CDC and will not host any large events that are not in compliance
• Close the Poker Room, the Race Book, and the Seasons Buffet until further notice